The prices stated on our website are all in New Zealand Dollars and include Goods and Services Tax.
The Trust is a charitable trust registered with the Charities Commission (registration number CC56478). Being for charitable purposes the Trust has, so far as is permissible under both the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, a no refund policy. This applies in respect of any request you might make for reimbursement prior to or on the Wine Auction, Event Day or following the Event Day should the Wine Auction have been cancelled or postponed or you were unable to attend for some reason.
If the Trust does agree to consider a request for reimbursement it will be in the sole discretion of the Trust as to whether or not any reimbursement is paid to you and the manner in which payment is made.
The Seller reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues and audience capacity.
Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from HBWACT or other authorised points of sale.
Tickets may not, without the prior written consent of HBWACT and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticket holder may be refused admission. HBWACT and/or the Seller will take all reasonable steps to notify you of HBWACT’s intention to cancel the ticket or render it invalid within a reasonable time before cancelling it or rendering it invalid.
SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.
When purchasing tickets for a particular event you may be limited to a specified number of tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by HBWACT at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping.
While HBWACT takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. HBWACT may cancel an order made as a result of any such error, although in the case of a pricing error HBWACT will endeavour to contact you to give you the option of purchasing the ticket at the correct price.
The term “including” when used in these Terms and Conditions is not a term of limitation.
All purchases in addition to ticket sales made on the Hawkes Bay Wine Auction Website or during the auction events (operated by the Hawke’s Bay Wine Auction Charitable Trust) are final and no refunds shall be given – this includes all purchases from the Hawke’s Bay Wine Auction Charitable Trust’.
Any questions can be directed to firstname.lastname@example.org